Privacy Policy

Effective Date: 1st of May 2025

At Scribble and Giggle, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR), as well as other relevant privacy laws. The GDPR is a comprehensive data protection law that applies to all businesses operating in the European Union (EU) and the European Economic Area (EEA). By using our services, purchasing our products, or interacting with us, you consent to the terms outlined in this policy.

1. Information We Collect

We collect two types of information when you interact with our services:

Personal Information:

  • Name

  • Email address

  • Shipping address (if applicable to purchases)

  • Payment information (processed through third-party services such as Amazon and Etsy)

  • Transaction details (e.g., product purchased, order number)

Non-Personal Information:

  • IP address

  • Browser type

  • Device information

  • Pages viewed and interactions on our website

  • Cookies and tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order processing and fulfillment: To process your orders, send you receipts, and manage any returns or exchanges.

  • Customer support: To respond to inquiries, resolve issues, and provide assistance regarding your orders.

  • Marketing and communications: If you opt-in, we may send you promotional emails or newsletters about new products, offers, and updates.

  • Improving our services: To enhance the user experience on our website and understand how our products are used.

3. Legal Basis for Processing Personal Data

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

  • Consent: When you subscribe to our newsletter or opt-in for marketing communications.

  • Contractual necessity: We need your personal information to fulfill orders and provide our products and services.

  • Legitimate interests: We may use non-personal data for analytics and improving our website performance.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and customize our content. Cookies are small text files stored on your device. You can manage cookie settings through your browser, but disabling cookies may affect your ability to use certain features of the site.

For more information on how we use cookies, please refer to our Cookie Policy.

5. Data Protection

We take reasonable steps to secure your personal data and protect it from unauthorized access, alteration, or disclosure. These include:

  • Secure transmission using encryption (e.g., SSL certificates).

  • Regular security audits of our website and systems.

  • Restricting access to your personal data to employees and third-party providers who need it to fulfill their duties.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers for the following purposes:

  • Payment processors (e.g., Amazon, Etsy): To process payments for purchases.

  • Shipping providers: To fulfill your orders (e.g., postal services, couriers).

  • Marketing platforms: If you have opted-in to receive promotional materials.

  • Legal requirements: If we are required to disclose your data by law or in response to legal processes.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, such as processing orders or meeting legal obligations. For example, we may retain transaction data for [X] years for accounting and tax purposes.

8. Your Rights Under GDPR

As a resident of the European Union, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

  • Right to Erasure: You can request that we delete your personal data under certain circumstances (e.g., when it’s no longer needed).

  • Right to Restrict Processing: You can ask us to restrict the use of your data in certain cases.

  • Right to Data Portability: You can request that we provide your data in a machine-readable format.

  • Right to Object: You can object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at the details below.

9. Transfers of Data Outside the EU/EEA

Your personal data may be transferred to and stored in countries outside the European Economic Area (EEA), such as the United States, for processing by third-party service providers (e.g., payment processors, email service providers). We ensure that these transfers are made in compliance with GDPR, using appropriate safeguards, such as Standard Contractual Clauses.

10. Children’s Privacy

Our products are intended for children’s activities, but we do not knowingly collect personal data from children under the age of 16. If we learn that we have inadvertently collected such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date” at the top. We encourage you to review this page periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: queenie@scribbleandgiggle.com

13. Supervisory Authority

If you believe we have not processed your personal data in accordance with the GDPR, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC):

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